At https://hvac-repair.hotscoop.net, also known as hvac-repair (‘the Company’ or ‘we’), your privacy and the protection of your data are of utmost importance. This Privacy Policy provides a detailed explanation of our approach to handling personal data in compliance with various privacy regulations such as Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and other relevant laws.
This policy governs all interactions with our websites, applications, services, and products, including when you use our applications as an authorized user, visit our websites linked to this Privacy Statement, or engage with communications from us like newsletters, emails, calls, or text messages/SMS. It’s important to be aware that this policy does not apply to third-party platforms, applications, products, or services that can be accessed through our platform, each of which has its own privacy policies.
We collect a variety of personal data necessary to provide and improve our services, including:
- Account Information: To manage your account with us and keep track of your preferences and history.
- Payment Information: To process payments for our products or services you purchase.
- Financial Information: For invoicing, accounting, and fraud prevention purposes.
- Purchase Information: To fulfill orders, deliver products, and provide warranty or support services.
- Mobile Device Identifiers: To enhance the functionality of our applications and services on your devices.
- Location Data: When necessary to customize experiences based on your location or for service delivery.
- Feedback: To improve our offerings and address any concerns you may have.
- Social Media Information: To engage with you through social media platforms where we have a presence.
- Product Information: To inform you about product recalls, updates, and maintenance information.
We collect this data primarily through your direct input, interactions with our services, and through the use of automated technologies like cookies and tracking tools. Additionally, we may receive personal data from third parties who partner with us, always subject to their respective privacy policies.
Our website uses cookies to enhance user experience, provide essential website functions, remember preferences, and improve our understanding of site performance through analytics. These cookies are categorized as Strictly Necessary for the website to function, Preference to remember your choices, and Analytics to help us understand how visitors use our site. Users have control over non-essential cookies and can manage their preferences using our Cookie Manager.
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Once we no longer need the data for these purposes or are legally required to retain it, we take steps to delete or anonymize it.
To safeguard your personal data, we implement a range of organizational and technical measures, including data encryption and collaborating with reputable third-party processors who adhere to high standards of data security.
We recognize the importance of protecting children’s privacy. Our services are not directed at children under 18 years of age, and we do not knowingly collect personal data from them.
As a user of our services, you have rights under various privacy laws regarding your personal data. These rights may include accessing, rectifying, deleting, restricting the processing of, transferring, objecting to certain types of processing, and the right to non-discrimination if you exercise any of these rights. If you wish to exercise any of these rights, please contact our privacy team with a clear description of your request.
We reserve the right to update or modify this Privacy Policy at any time. We will notify users of any changes through an announcement on our website and/or by sending a notification to users who have provided their contact information.
For any inquiries, unsubscribe requests, or data-related questions, please reach out to our privacy team at [email protected] or via written correspondence to the address provided on our website. Your trust is important to us, and we are committed to addressing your concerns in a timely and responsible manner.
